Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer service and plans to bring them back—but in a gig-style setup. From All-In on AI to Human Reboot Klarna CEO Sebastian Siemiatkowski, once eager to make the company OpenAI’s “favorite guinea pig,” is now rethinking that approach. “From a brand perspective, a company perspective, I just think it's so critic
  • Rentlar
    21·
    5 days ago

    Hi there it’s Klarna,

    Your next payment instalment for your pizza purchase loan is due in 3 days, and our AI databroker miners have detected you have been out of work for a while. Would you like to work as a customer service agent for us to receive 25% off your loan balance for every 20 hours worked, and a BONUS 3 week deferment?

    • Sergio@slrpnk.net
      8·
      5 days ago

      Nah, clowns are actually very attentive to their audiences. You need real human empathy to be a good clown.