Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer service and plans to bring them back—but in a gig-style setup. From All-In on AI to Human Reboot Klarna CEO Sebastian Siemiatkowski, once eager to make the company OpenAI’s “favorite guinea pig,” is now rethinking that approach. “From a brand perspective, a company perspective, I just think it's so critic