• TipRing@lemmy.world
    link
    fedilink
    English
    arrow-up
    109
    ·
    edit-2
    2 days ago

    If your business model requires you to pay your workers less than a livable wage, you do not have a viable business model.

    Restaurants are getting killed by greedflation not higher wages. When everything is expensive people start cutting back on discretionary expenses like eating out.

  • Snot Flickerman@lemmy.blahaj.zone
    link
    fedilink
    English
    arrow-up
    34
    arrow-down
    1
    ·
    edit-2
    2 days ago

    I’d wager this isn’t just Denver that restaurants are struggling in.

    Before COVID restauranting was already a hard fucking business to stay afloat in the US.

    It’s been a fucking bloodbath in restaurants all over ever since COVID. I know chefs who just can’t find a fucking job because half the places have shut down.

    • tal@lemmy.today
      link
      fedilink
      English
      arrow-up
      6
      arrow-down
      1
      ·
      edit-2
      1 day ago

      I don’t know how much impact this has, but in the San Francisco Bay Area, while there has been some recovery since COVID-19, one phenomenon I’ve noticed is that even now, a much larger percentage of orders seem to be takeout rather than dine-in. I hear those “new order” audible alerts constantly at registers, but it’s very common that I’m eating in a restaurant that’s well under half-full. Go back to pre-COVID and I’d not infrequently need to wait to be seated. I think I’ve hit a full restaurant exactly once since COVID-19.

      While I guess a restaurant can still function doing takeout, I assume that having a lot of dine-in facilities that aren’t being used are a financial drain, and that if this doesn’t change, over time more will shift to be more takeout-oriented.

      And I’m sure that it’s not good for wait staff.

      I don’t have numbers or know whether a similar situation exists elsewhere, but it’s very noticeable here.

      kagis

      https://datadreamers.com/why-is-post-covid-restaurant-delivery-still-going-strong/

      Though experts are saying COVID-19 has become endemic, the days of the pandemic are long behind us. We may have left banana bread and Tiger King largely in the past, but another pillar of those long months remains strong: delivery.

      According to USAToday, 80% of American adults have used some sort of delivery service in the past year. 40% have sprung for food delivery specifically. With inflation driving prices to an all-time high, it’s hard not to wonder… why?

      skims through

      These seem like the most-concrete:

      • Food delivery is convenient.

      This is perhaps the #1 factor in why people pay for food delivery. It’s just easier than cooking or going out, especially if we’re busy or tired. Over 65% of delivery customers have said “they didn’t mind spending more money to save time and effort.”

      That’d argue that people are more-willing to spend more. I don’t know if that’s true, but could be.

      • Habit-formation is a powerful force.

      As early as March of 2021, restaurant delivery experts were speculating that our COVID-era fondness for delivery would soon become a habit.

      That could be true. I’d believe that COVID was just the impetus to get people over a hump to just ordering to home.

      • Remote workers are here to stay.

      Almost a third of the workplace is remote these days. Lots of those people used to work in urban centers with countless fun and exciting lunch options. And while plenty are happy to simply cook at home, some people miss the daily delight of a great meal out. Delivery is an excellent way for them to maintain that tradition.

      That’s an interesting idea that I hadn’t thought about, but makes sense. I’d think that it’d mostly affect lunch, but I guess that if you have a restaurant, it’s more cost-effective the more meals you can serve, so if you can’t do lunch, it also impacts ability to do other meals economically.

      EDIT: If the last one is a major factor – many workers moving office from urban to suburban areas and having less restaurant access – I’d think that it might open the door to a business model that I understand is common in India – “lunch subscription”. Basically, lunch catering with delivery that automatically shows up every day. I remember reading some article about the economics in a business publication some years back.

      kagis

      https://en.wikipedia.org/wiki/Dabbawala

      A dabbawala (also spelled dabbawalla or dabbawallah, called tiffin wallah in older sources) is a worker who delivers hot lunches from homes and restaurants to people at work in India, especially in Mumbai. The dabbawalas constitute a lunchbox delivery and return system for workers in Mumbai. The lunchboxes are picked up in the late morning, delivered predominantly using bicycles and railway trains, and returned empty in the afternoon.[1][2]

      It sounds like the economic factors in India driving the creation of the system were different – that people at one location just had widely-differing tastes.

      In the late 1800s, an increasing number of migrants were moving to Bombay from different parts of the country, and fast food and canteens were not prevalent. All these people left early in the morning for offices, and often had to go hungry for lunch. They belonged to different communities, and therefore had different types of tastes, which could only be satisfied by their own home-cooked meals. So, in 1890, Mahadeo Havaji Bachche started a lunch delivery service in Bombay with about a hundred men.[3] This proved to be successful, and the service grew from there.

      EDIT2: If that became common in the US as an alternative to hitting a restaurant at lunch, I wonder if it might reduce lunchtime traffic road congestion, since I assume that it’s probably less-intensive to transport the food than the people.

  • Aarrodri@lemmy.world
    link
    fedilink
    arrow-up
    6
    ·
    1 day ago

    I used to live going out to eat. But prices are insane and they have time if given fees. No thank you.

  • RememberTheApollo_@lemmy.world
    link
    fedilink
    arrow-up
    12
    ·
    1 day ago

    So how much are they asking for in tips? I note that the article states a dramatic increase in tipped wages, is the restaurant still asking for traditional 15-20% on top of increased menu prices?

    • skuzz@discuss.tchncs.de
      link
      fedilink
      arrow-up
      4
      ·
      1 day ago

      It’s common in Denver metro restaurants to not only expect a 20% tip, they’ll sometimes sneak a tip in and then not tell you so you tip twice. Others bake in random restaurant fees that they claim go to the kitchen staff, but even if that were true, why not just raise your prices instead of lying to the customer?

      Best one, the state passed a law allowing businesses to charge a different price for using credit cards, (they called it a “fee”) with the caveat that the restaurant/business has to post somewhere that they do it. Often, a tiny sign near their register you’ll never walk up to or pass by because they take your card and whisk it away to the machine. I was at one place where they charge the credit card fee by default and you have to be aware of it to ask them to remove it, otherwise they’ll charge you the credit card fee when paying cash by default. That particular “establishment” also whisked your cash into a back room to make change, as they figure everyone’s going to pay with card, so why have a till at the register? Better be fast at counting change in your head to make sure they gave you the right amount of money back.

      Unless you do your research, read reviews, and ask up front about how pricing works, chances are you will always be surprised and charged more. About the only restaurants safe from this nonsense is the big chain restaurants, which means people will either frequent them to not get fleeced, not notice or care, or, like myself, stop eating out almost entirely.

      Other notables I’ve observed:

      • One place did the reverse, if you paid cash, they rounded up your change to the nearest dollar and pocketed your owed coins.
      • One place did the double-ghost-tip thing, and made a mistake on the order, and claimed they didn’t have the ability to reprint the original transaction receipt. They actually wanted to take your phone to go take a picture of the register screen.
      • Other side of the coin, one will frequently see posts on front range subs over on the alien site of restaurant employees having their tips stolen by the store owner, so they don’t always even make it back to the employee, or the management takes a “cut” or any other contrived kind of money laundering idea one could conjure up.
      • Some restaurants claim to be “cash only” to act hippie and stick it to the man…but what to my wondering eyes should appear, but a little tiny ATM, and eight tiny dollars in fees!
      • Probably some I forgot. Good riddance if you’re going to run your establishment like that. (There are still some honest ones, here and there.)
  • partial_accumen@lemmy.world
    link
    fedilink
    arrow-up
    19
    arrow-down
    4
    ·
    2 days ago

    The restaurant has had to add a 23% service charge in lieu of gratuity to bridge the wage gap between front and back-of-house staff.

    Is this a 23% charge on top of tipping the front-of-house staff? Isn’t a “service charge” disingenuous? Why not raise prices by 23% instead?

    • kboy101222@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      5
      ·
      2 days ago

      Doesn’t “in lieu of gratuity” mean “instead of tipping”?

      And they don’t increase prices 23% because customers would see the new prices and just leave

    • splinter@lemm.ee
      link
      fedilink
      English
      arrow-up
      4
      ·
      2 days ago

      No, it is instead of tipping. That’s what they mean by “in lieu of”.

      The question about prices is a good one, and the answer is that you can’t just raise prices when most other restaurants don’t include gratuity. It would just seem like your restaurant is much more expensive than everyone else.

      • partial_accumen@lemmy.world
        link
        fedilink
        arrow-up
        1
        ·
        7 hours ago

        It would just seem like your restaurant is much more expensive than everyone else.

        Its a forced 23% gratuity, it IS more expensive than everyone else, except the restaurant isn’t being honest about it and hiding it in fine print only to be discovered when the bill comes.

        That seems to be a great way to alienate customers from ever returning because they won’t know how much they’re being charged until the bill comes.

        • splinter@lemm.ee
          link
          fedilink
          English
          arrow-up
          1
          ·
          6 hours ago

          The average tip at most fine dining restaurants in American cities is between 18-25%, so a fixed 23% service charge instead comes out about even on cost.

          I don’t know what it’s like at this restaurant, but most places that have a fixed gratuity make it fairly obvious, to avoid exactly the situation you raise.