Fast-food giant Yum! Brands said it will begin rolling out AI at hundreds of its locations starting in April. How has AI worked at other fast-food chains?
I worked on this in a Voice Ordering company during 2020-2022. Many brands had already deployed successfully voice ordering on the phone and many were testing it on drive thru. The main reason why they would pay for this is to not hire more people at the store to take the orders (phone/drive thru).
Every single conversation was being recorded for us to use to analyze and retrain the AI models we had. I think they are now facing some legal issues in some states.
But just so you know, we could navigate all conversations, hear/read transcripts of everything that was said during the call with the bot.
I worked on this in a Voice Ordering company during 2020-2022. Many brands had already deployed successfully voice ordering on the phone and many were testing it on drive thru. The main reason why they would pay for this is to not hire more people at the store to take the orders (phone/drive thru). Every single conversation was being recorded for us to use to analyze and retrain the AI models we had. I think they are now facing some legal issues in some states. But just so you know, we could navigate all conversations, hear/read transcripts of everything that was said during the call with the bot.