The 2022 Rogers outage that left 12 million people without wireless and hard-wired services was caused by human error and made worse by management and system “deficiencies,” says an independent review conducted for Canada’s telecommunications regulator.
The 26-hour outage started early in the early morning of July 8 and left individuals and businesses without access to their mobile, home phone, internet and 911 services.
Staff at Rogers caused the shutdown, the report says, by removing a control filter that directed information to its appropriate destination.
Without the filter in place, a flood of information was sent into Rogers’ core network, overloading and crashing the system within minutes of the control filter being removed.
Designating risks in phase six as “low” meant Rogers’ staff could avoid additional levels of scrutiny and approvals as the upgrade proceeded, even though doing so “contravenes industry norms,” the report says.
Nice to see an RFO on this.
Is the “IP routing traffic” referring to, ARP or BGP or which other protocol?
If I remember correctly this was a BGP issue.
Boycott rogers/bell as they’re terrible service and have been found enabling Loblaws
In Ontario the only other options are Cogeco (just as bad) and Teksavvy. Literally every other independent ISP has been bought or put out of business by Bell or Rogers.
Much of TekSavvy’s infrastructure is last mile stuff and they resell service from Bell, Rogers and Cogeco, so in many places they still aren’t an option if you’re looking to avoid the major networks. They have put some of their own fibre in some places though and have their own wireless service in some places, but as far as I know their main business is still piggybacking off of the major providers.
Personally, I’ll take that deal just to avoid the direct rogers/bell customer service experience, but my god we need more options.
But I’m already boycotting Telus because they’re a terrible service and company
This is the best summary I could come up with:
The 2022 Rogers outage that left 12 million people without wireless and hard-wired services was caused by human error and made worse by management and system “deficiencies,” says an independent review conducted for Canada’s telecommunications regulator.
The report says Rogers’ core network manages wireless and hard-wired data both internally, within the company, and externally, for outside customers and service providers.
Designating risks in phase six as “low” meant Rogers’ staff could avoid additional levels of scrutiny and approvals as the upgrade proceeded, even though doing so “contravenes industry norms,” the report says.
All incident response and crisis team members at Rogers have since been provided with backup, third-party access to the internet to “maintain communication capabilities during outages.”
The spokesperson said, citing an August 2023 report from analytics firm umault, Rogers was found to have the most reliable wireless network in Canada for the period surveyed.
A spokesperson for Minister of Innovation, Science and Industry François-Philippe Champagne told CBC News that Rogers has addressed all recommendations in the report and is continuing to invest in network resiliency.
The original article contains 900 words, the summary contains 171 words. Saved 81%. I’m a bot and I’m open source!
Have we as Canadians considered: Rogers owns too much of our shit?
They don’t own Bell and Telus. 😅
Unfortunately they own Shaw now.
Not to mention Freedom
I’m so happy they couldn’t snatch Freedom. As Freedom user, I gotta say things have gone great since Quebecor took over. Shaw had them more or less on life support.
Yup, we can thank Quebec for having their own businesses increasing competition for all Canadians.
