One of the problems with having switched over a number of relatives to Linux is that I’m “the guy” when they have issues, and I can’t always get over to help them in a timely manner. A lot of the time most stuff is working just fine and it’s just a matter of popping into the desktop and fixing a bad link or a naughty plugin that’s slipped into Chrome etc, but it DOES require being able to see what they see.

Windows has a system where you can “request assistance” and then provide a code for access at which point it shares your desktop. There are similar systems where one can get a link in email and click it for support.

I’d like to find a system that I can host myself to allow users to queue up for support at which point I can pop into their system, without needing to open ports on their routers or using something hackish like forwarding a VNC port to an SSH server etc

  • BCsven
    4·
    11 months ago

    Windows Quick Assist. you both launch it and share the code, it shares the screen even after your person on the other end reboots

    • phxOP
      1·
      11 months ago

      Is that the same as Windows Remote Assistance? I’m guessing just a rename

      • BCsven
        2·
        11 months ago

        It is similar, but QuickAssist is way better and so simple. If you type quickassist in the search bar it should show the app.

        • phxOP
          1·
          11 months ago

          I’ll keep that in mind next time I’ve got relative with a Windows machine they need help on. Thanks

          • BCsven
            1·
            11 months ago

            Yeah super handy when I was helping my mom in another province, because she is bad with tech. She types quickassist then ahares the generated code with me, I enter it, connects right away and still persists during reboot updates. Probably the best think MS has ever done.