A B.C. man who uses a wheelchair says he was forced to drag himself off an Air Canada flight in Las Vegas, after the airline failed to provide the assistance required for him to safely exit the plane.
Rodney and Deanna Hodgins flew from Vancouver to Las Vegas in late August, in a much-anticipated trip to celebrate their first wedding anniversary. Rodney, who is 49, has spastic cerebral palsy, and uses a motorized wheelchair.
The Prince George, B.C. couple travels every year, and is accustomed to the standard process to help him exit the plane. Usually, after the rest of the passengers have exited, an airline employee will bring an aisle chair — an extremely narrow version of a wheelchair controlled by handles.
But after landing in Las Vegas, an Air Canada flight attendant told the Hodgins no help, and no aisle seat, was coming — and said Rodney would need to get to the front of the plane by himself.
The couple said the suggestion was so absurd, they laughed, thinking it was a joke.
“How am I supposed to get to the front of my plane when I can’t walk? If I didn’t need a wheelchair, I wouldn’t have been sitting there,” said Rodney.
Do all airlines “hire out” their wheelchair assistance? It seems simple enough just to have an “aisle chair” on hand that an air steward (or even the guy’s wife) could push him out in. Why isn’t that an option?
Airlines barely do anything by themselves. All ground services are provided by contractors, so why not wheelchairs.
My guess is that AC has an investor who also has shares in a wheelchair assistance company, so that investor gets to double-dip on their profits.
(This is something you see often these days with large investors.)
Possibly (likely, even), but actually liability for these exact types of situations is the reason they contract services.
“Oh something went wrong? Well it’s the contractor’s fault, blame them instead.”