• circuscritic
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    1 month ago

    lol.

    Just search for Purism customer support experiences.

    I’m honestly amazed there hasn’t been a fraud, or some other consumer protection type criminal investigation.

    All that baggage, and their hardware is also laughably outdated and overpriced.

    Which is unfortunate, because the concept is amazing and clearly there’s a sizable market for it.

    Here is an example of just ONE flavor of Purism customer experiences:

    Announce current gen hardware and current pricing.

    Customer pays

    Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed.

    Customer tries to immediately return the 5 year old laptop that was just delivered and is told “No Returns”

    There are other variations that you can read about on various forums.