Personally I don’t care when the people are from another country. I slow myself down and match them if they have a hard time with English, I’m good at listening to people speak and figuring them out even if they have a hard time with English. What I cannot stand, is canned responses that don’t even address the issue, let alone resolve it.
I’d probably feel very different about the whole situation if the call center is that were being subverted were in my own country.
Personally I don’t care when the people are from another country. I slow myself down and match them if they have a hard time with English, I’m good at listening to people speak and figuring them out even if they have a hard time with English. What I cannot stand, is canned responses that don’t even address the issue, let alone resolve it.
Use brain, not script.