You might need to pre-tip to get good service.

DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

    • enki@lemm.eeEnglish
      52·
      8 months ago

      Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

      • BombOmOm@lemmy.worldEnglish
        81·
        8 months ago

        Charge it back. If you didn’t get service, no reason they should get money.

        • enki@lemm.eeEnglish
          1·
          8 months ago

          I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.

    • rambaroo@lemmy.worldEnglish
      1·
      8 months ago

      Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.

    • PrincessLeiasCat@sh.itjust.worksEnglish
      1·
      8 months ago

      Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.