An Ontario couple says Air Canada failed to protect them and then blamed them after their flight was mysteriously cancelled and the credit used to buy a business class ticket to Tokyo — for someone they’d never met.
Bill and Sandra Barlow spent more than a year saving for their dream trip to South and Central America, which was a 75th birthday celebration for Bill.
But on Nov. 17, just two days before they were scheduled to fly home, they got an unsettling surprise when they called Air Canada to check on their return flights. Someone had cancelled them.
Even more baffling, they say the airline told them the theft was the couple’s fault — claiming the couple’s email had been hacked and that they had failed to secure their Air Canada Wallet, something they didn’t even know they had.
CBC needs to do a better job with censoring web pages. The name isn’t adequately censored in the URL bar, and one can combine certain search parametres to find who they’re talking about with relative ease. That kind of mistake can easily lead to witch hunting and potential barriers in a fraud investigation.
For those wondering:
Air Canada told Go Public that hackers had accessed the Barlows’ email, then used the “forgot password” option to get into their Aeroplan account and steal their credit — all while intercepting the airline’s messages to the couple.
