I used to have a client running a small business, who switched off all power strips in the office when he left for the night.
The on-prem server with a bare-metal Exchange installation was plugged into one of them.
The next morning he would call us and complain why his e-mail isn’t working at night.
He didn’t understand what a server is, but he also didn’t understand what M365 or the cloud are, and didn’t want to change to something he didn’t know.
He was a senile old man who employed 3 people doing nothing, running on momentum and dipping into intergenerational wealth.
The business was built on leveraging connections to other wealthy people and became successful before the Internet was a thing.
Yeah, at some point we started billing him for the useless discussions he forced on us, when he refused to let us work on his systems cause he didn’t understand why updates are necessary.
The minute he disputed the first of these bills, we fired him as a customer.
Then he couldn’t find another MSP willing to work with him on his terms for >6 months while his internet, email and file server were down the entire time.
Then I left the company for a job with less useless bullshit.
I used to have a client who, when their internet went down would email us about it. From their on-site mail server.
I used to have a client running a small business, who switched off all power strips in the office when he left for the night.
The on-prem server with a bare-metal Exchange installation was plugged into one of them.
The next morning he would call us and complain why his e-mail isn’t working at night.
No amount of explaining got through to him.
I need to know more. He didn’t understand the concept of turning a computer off!?
He didn’t understand what a server is, but he also didn’t understand what M365 or the cloud are, and didn’t want to change to something he didn’t know.
He was a senile old man who employed 3 people doing nothing, running on momentum and dipping into intergenerational wealth.
The business was built on leveraging connections to other wealthy people and became successful before the Internet was a thing.
Incredible. Glad you were able to take some of his money!
Yeah, at some point we started billing him for the useless discussions he forced on us, when he refused to let us work on his systems cause he didn’t understand why updates are necessary.
The minute he disputed the first of these bills, we fired him as a customer.
Then he couldn’t find another MSP willing to work with him on his terms for >6 months while his internet, email and file server were down the entire time.
Then I left the company for a job with less useless bullshit.