At my work we do check peoples socials very basically, but the people who have everything set to private arent the concern, we like that. We worry about the ones who have to vomit every little bit of their life onto the internet complete with pictures.

We all have to deal with asshole customers but if your posts start winding up on community pages and other users start tagging the company, you’re going to have a bad time. Especially if you violated customer privacy at any point.