• [email protected]@sh.itjust.works
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    4 months ago

    TAC has been going downhill for a while, this is an insane move that will only hurt them in the long run, but I guess execs can celebrate the short term savings on payroll.

      • [email protected]@sh.itjust.works
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        4 months ago

        Sure, TAC is basically Cisco’s tech support (Technical Assistance Service).

        When you buy several $100k switches that also require a yearly license, you kinda expect to be able to talk to someone who knows their shit when things start fucking up.

        I mean, bugs exist pretty much everywhere, that’s fine and honestly expected. Just when shit breaks, I don’t need a dumb AI chat bot to give me the runaround, I need an engineer to understand the setup, go through packet captures, logs, dumps, whatever.

        I’m sure there are still plenty of brilliant intelligent people over there, but they’ll be even more understaffed and overworked than they already were before.

  • Talaraine@fedia.io
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    4 months ago

    Cisco used to be an innovator. Now they can’t even read the room and see how many companies are falling flat on their face from this decision.

    Wow Cisco. Wow.

  • assaultpotato@sh.itjust.works
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    4 months ago

    From the linked article:

    …Herren celebrated the business achieving its highest operating margin in history – a non-GAAP 32.5 percent.

    Yeah seems like the perfect time to fire 6000 people

  • sylver_dragon@lemmy.world
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    4 months ago

    I wonder how this is going to impact Splunk? As someone who drank deeply from the Splunk punch bowl, I find myself wondering more and more what I am going to replace it with? And this sort of announcement doesn’t help. Seems like Cisco is planning to be the next Broadcom.

  • Auli
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    4 months ago

    How does organizations shifting to the cloud effect Cisco? They still need switches.