Its the strangest thing, as it just started recently. I’m honestly not sure if it freezes or my touchpad somehow gets disabled. I’m wondering that because most of the time it happens, my dell xps laptop isn’t under any sort of heavy load. Its strange. Idk know where to start or what commands would help you guys help me?
I’ve spent hours before trying to make sense of logs lol but I just don’t quite understand the info. Its gotta be some sort of conflicting software or something. I’m always trying new things, so I take full blame for this issue most likely lol. Any help is appreciated, thanks.
Nope, Nada. I’ve tried every key combo I could think of, which really isn’t a lot lol but none responded. I used to be able to break the mouse free with I believe ctl + alt + f1 but couldn’t do anything except move it around. Couldn’t click on anything and couldn’t bring up a terminal via CTL alt t. So idk what’s going on smh…I think it could be a multitude of things
Oooooooof. Okay, let’s start from the basics then. System up to date?
Oh yes of course lol. I’m a spazz about updating it. After most changes I make, I do an update
Fair. Do you still have Windows installed somewhere?
Nope, haven’t used windows in a decade. I have a ventoy drive with isos though of course.
But actually, I may have just cracked the case! I have a dell xps 13 9310 laptop. The thing only comes with TWO ports and theyre both usb c… and over the last few years of owning this, these ports have been getting looser, more finicky, and more jacked up. So I believe its some sort of power issue finally catching up.
As a matter of fact, I discovered this right now As I was trying to finaggle the charger into the port, my laptop froze up!!! The cable was plugged in, I got the white light on the front of my laptop, indicating it is charging, although the little charging symbol wasn’t showing up by the battery applet in the sys tray! It was then that I realized it was just frozen again lol smh this is too much
Aha! We’re getting somewhere!
A quick Google shows that OEM kernel 5.6 has been reported to cause some form of freezing issue.
The reason I asked about Windows is because I wanted to rule out a hardware issue. My thinking was if we didn’t see any freezing in Windows, it was a software issue. If we did, it would point to hardware.
Hmm looks like I have kernel 6.1.10 or something? I did hardware scans through some bios tools and it all scanned fine, but I don’t know how accurate those are…
Can you post the output of
uname -a?uname -a 75xx 6.1.0-10-rt-amd64 #1 SMP PREEMPT_RT Debian 6.1.38-2 (2023-07-27) x86_64 GNU/Linux
Gosh idk if that makes sense I’m taking pics of the output on my laptop with my phone and extracting the text, sorry for the ugly format lol
Hmm. Not as enlightening as I’d hoped. Did your laptop come with Debian?
Oh no, it came with windows initially but I never used it. I’ve had this laptop for like 3 years I believe?
my pc was freezing some time ago, and after i restart it to unfreeze i run journald -b-1 to see the logs from the last boot
Never looked into that log, I shall give it a shot