Definitely AI, but they might do it because there is a lot of clueless parents who, when their kid have a problem with their game, decide to call the first brand they see on the PC (here Lenovo). Putting those answers in a glossary saves Lenovo’s time.
As a side note sqlite had a similar problem with McAfee:
2006-10-31: The default prefix used to be "sqlite_". But then Mcafee started using SQLite in their anti-virus product and it started putting files with the "sqlite" name in the c:/temp folder. This annoyed many windows users. Those users would thendo a Google search for"sqlite", find the telephone numbers of the developers andcallto wake them up at night and complain. For this reason, the default name prefix is changed to be "sqlite" spelled backwards. So the temp files are still identified, but anybody smart enough to figure out the code is also likely smart enough to know that calling the developer will not help get rid of the file.
Definitely AI, but they might do it because there is a lot of clueless parents who, when their kid have a problem with their game, decide to call the first brand they see on the PC (here Lenovo). Putting those answers in a glossary saves Lenovo’s time.
As a side note sqlite had a similar problem with McAfee:
2006-10-31: The default prefix used to be "sqlite_". But then Mcafee started using SQLite in their anti-virus product and it started putting files with the "sqlite" name in the c:/temp folder. This annoyed many windows users. Those users would then do a Google search for "sqlite", find the telephone numbers of the developers and call to wake them up at night and complain. For this reason, the default name prefix is changed to be "sqlite" spelled backwards. So the temp files are still identified, but anybody smart enough to figure out the code is also likely smart enough to know that calling the developer will not help get rid of the file.