I did years of that and I couldn’t stand users who simply refuse to learn. When the user doesn’t even read the error message on their screen they don’t deserve my help
So very true. No-one seems to reason like this with other work areas.
Does anyone assume the office assistant that orders pens and notebooks to be able to, or expected to, fix any issue related to written down notes?
Does anyone assume the person incharge of keeping tools in a workshop to fix issues related to actually using the tools?
Does anyone assume the person responsible for chemicals in a lab to solve issues with s running experiment?
Does anyone assume that it is the chefs responsibility for you to know reasonable etiquette and not slurp your soups and wipe your mouth with with your tie?
There is a difference between supplying a working, correct tool and doing the work that uses it and I’m not even in IT…
It’s not IT’s job to teach you skills your job description requires
For example there was a lady at my last helpdesk job who would come and ask how to convert a PowerPoint to pdf ALL the time. And when you try showing her, she just threw her hands up and said “can’t you just do it for me?”
That’s not what helpdesk is for. If you don’t know how to do the job you agreed to, that’s not IT’s problem…
No, most definitely not. Mostly considering I’m on help desk to help those that need IT assistance.
I did years of that and I couldn’t stand users who simply refuse to learn. When the user doesn’t even read the error message on their screen they don’t deserve my help
They don’t need to learn, that’s why you were paid/hired for…I don’t understand the problem here
If your job requires basic computer skills and you don’t have them, it’s a waste of IT’s time
So very true. No-one seems to reason like this with other work areas.
Does anyone assume the office assistant that orders pens and notebooks to be able to, or expected to, fix any issue related to written down notes?
Does anyone assume the person incharge of keeping tools in a workshop to fix issues related to actually using the tools?
Does anyone assume the person responsible for chemicals in a lab to solve issues with s running experiment?
Does anyone assume that it is the chefs responsibility for you to know reasonable etiquette and not slurp your soups and wipe your mouth with with your tie?
There is a difference between supplying a working, correct tool and doing the work that uses it and I’m not even in IT…
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Remote in and do ur job, they don’t care about problems not related to their job, it’s preventing their job and you would be hired to fix it.
That’s literally a part of its job…
It’s not IT’s job to teach you skills your job description requires
For example there was a lady at my last helpdesk job who would come and ask how to convert a PowerPoint to pdf ALL the time. And when you try showing her, she just threw her hands up and said “can’t you just do it for me?”
That’s not what helpdesk is for. If you don’t know how to do the job you agreed to, that’s not IT’s problem…