The Union of Taxation Employees, which represents CRA workers, says nearly 3,300 call centre employees have lost their jobs since May 2024. Consequently, says the union, on average, fewer than five per cent of callers reach an agent.

WTF.

Brière said more job losses are expected at CRA’s call centres due to Prime Minister Mark Carney’s recent call for federal ministries to significantly reduce program spending. The spending targets would see cuts of 7.5 per cent in the fiscal year that begins in April 2026, followed by 10 per cent the year after and 15 per cent in 2028-29.

Oh I see.