Go Public has learned of five other people that Air Canada also incorrectly deemed “no-shows” on three other trips, cancelling their return tickets and refusing to accept evidence such as boarding passes — even selfies taken on the planes — they hadn’t missed an earlier flight.
The cases are cause for concern, since airlines need to know exactly how many people are on the plane and who they are, says an expert on methods of boarding passengers onto planes.
“If it is a systemic problem, like their computer systems not talking to each other, they should get it fixed,” said John Milne, an associate professor of engineering and management at Clarkson University in Potsdam, N.Y.
“In the meantime, how can you … cancel people’s return flights when you know your records aren’t reliable?”
Profits over service every time. In every industry. We’re so screwed.
This seems to be mostly a problem for publicly traded companies. There are exceptions. But if you look at airlines, the pattern is there.
They should be considered infrastructure. Infrastructure can pay a dividend to shareholders, but you shouldn’t be able to speculate on shares.
Many non publicly traded too. E.g. private equity owned companies and private equity owns a lot.
Except it is going to cost them more in the end. So, this is best explained as idiocy.