• Petri@sh.itjust.works
    4·
    1 year ago

    Or it’s because every time they make a ticket it’s so messy it can’t be understood.

    Of course the grizzly way to respond back is to reassign it back to the QA and demand clarity and reproduction of the issue.

    • abraxas@lemmy.ml
      2·
      1 year ago

      That ain’t very grizzly. We have a “need more info” column in our support trello and nobody has a problem with it.

        • abraxas@lemmy.ml
          1·
          1 year ago

          Perhaps. I’ve always had good working relationship with non-techs; but I set boundaries and put on the superman outfit in the 11th hour when they screw up royally.