I know someone else with an earlier Intel Framework 13. They’re not super technical but were able to swap out the main board just fine. Framework sent a new board, they undid a few screws and job done.
I’ve had several Dells need repair and I’ve helped friends with their laptops. Pretty much every other company will first fight you about whether the repair is a valid warranty repair. Then you either send it away for up to a couple weeks or schedule some technician to come to your home. Then all that happens is some parts are swapped out.
Framework’s customer service and ability to easily repair it yourself seriously cannot be overstated.
Plus, they’re just nice machines! The keyboard feels nice as does the trackpad. The build quality is also excellent. My current laptop is still going strong and I got it just before their first release. I’m waiting for it to fail so I can get a Framework and be cool like my partner.
My partner has a Framework and we both love it!
I know someone else with an earlier Intel Framework 13. They’re not super technical but were able to swap out the main board just fine. Framework sent a new board, they undid a few screws and job done.
I’ve had several Dells need repair and I’ve helped friends with their laptops. Pretty much every other company will first fight you about whether the repair is a valid warranty repair. Then you either send it away for up to a couple weeks or schedule some technician to come to your home. Then all that happens is some parts are swapped out.
Framework’s customer service and ability to easily repair it yourself seriously cannot be overstated.
Plus, they’re just nice machines! The keyboard feels nice as does the trackpad. The build quality is also excellent. My current laptop is still going strong and I got it just before their first release. I’m waiting for it to fail so I can get a Framework and be cool like my partner.