Hello nice people,

I’ve been using NiceHash app for some time 5-6 years ago. (It was a simple app for mining cryptocurrency and you get paid in bitcoin on their wallet, then you could transfer bitcoin to another wallet.) It was working fine until they got hacked (or fooled us) and lost all crypto. Luckily I didn’t loose much like some guys did. I decided not to use the service anymore and I’m still receiving stupid e-mail newsletters. I tried to unsubscribe and It asks me for login, I know password, but don’t have 2fa anymore. Also I don’t have backup 16 words.

Now support told me that this is the only way and I feel ridiculous about taking selfie just to unsubscribe. Am I protected against this somehow? I live in Europe and I think Nicehash is located in neighbourhood.

And of course I never wanted to subscribe…and I don’t think I ever verified account with a document.

What are my options other than just filtering that shitty domain as spam?

edit: typo

    • Blizzard@lemmy.zipEnglish
      52·
      10 months ago

      But if OP did not provide “selfie” during registration, providing it now doesn’t help confirming his identity so it doesn’t fall into that category. I would aks them how do they justify that and if they are trying to discouraged me from deleting the account.

    • rambos@lemm.eeOP
      171·
      10 months ago

      Also, Im not trying to delete account (but that eould be ideal), Im just trying to unsubscribe. I guess it doesnt matter here FML 😂

      • Schlemmy@lemmy.ml
        11·
        10 months ago

        They should unsubscribe you by simple request and only need your e-mail for that. You could verify by clicking a link in an unsubscribe email.

    • Schlemmy@lemmy.ml
      14·
      10 months ago

      They can’t ask for more information than what they needed to create your account.

      But maybe they’re seen as a bank and then they have to confirm your identity with a copy of your id.

      • rambos@lemm.eeOP
        2·
        10 months ago

        Ive never heard of bank asking selfie. I wouldnt even provide ID, but that would make bit more sense

        • Kissaki@feddit.deEnglish
          3·
          10 months ago

          In Germany I’ve had multiple contracts that needed identification. They use trustworthy third party services for verification though.

          • rambos@lemm.eeOP
            1·
            10 months ago

            Ive used face scanning on some other crypto service, but didnt know its a thing in banking. Thanks for sharing, but it still doesnt explain why I need that just to unsubscribe. I could accept that they are trying to protect me, but they obviously have diferent plans. My experience and recent communication with support proved NiceHash is ran buy toxic garbage and not by people who run a bank or anything close to that.

            • Schlemmy@lemmy.ml
              1·
              10 months ago

              They need to be sure it’s you who’s unsubscribing, I suppose. There’s been enough social engineering to not rely on emails only.

              • rambos@lemm.eeOP
                1·
                10 months ago

                I see that selfie is the only solution to unsubscribe (if not involving lawyer or just spam filter).

                I understand what you are saying, but If I lost my email why would they send newsletter to a new owner? It just makes no sense since 99% can be unsubscribed with no login or whatever they ask.

                Sorry, its hard to accept any safety meassure as explanation due to bad reputation of NiceHash. Also after talking to human support I just feel even less safe tbh, but it doesnt surprise me at all, its company that took my crypto back in a day.

                Ill try fake pic when I get some time to burn

    • rambos@lemm.eeOP
      37·
      10 months ago

      Thanks for the link. Feels bad tho 😭 gdpr gave me Accept/Reject cookies and some more pain as a bonus it seems 😂

      • Schlecknits@feddit.de
        15·
        10 months ago

        GDPR didn’t give you cookie banners, it’s shitty websites that do.

        If they were to just follow activated “Do not Track”-Preferences, they wouldn’t need to ask, instead they would deactived them by default. Or you could just not use cookies, it’s not like somebody forces you to give cookies out to your website’s users.