So, ok.

1. They introduced exclusivity requiring people to use their storefront. So some would argue that Steam did that first… though only with games they made. This in of itself may not normally be that big a deal… if they didn’t rug pull customers of a few anticipated games into thinking they were getting steam keys because they were advertised as being on steam.
2. The EGS is still not feature complete. This goes hand in hand with problem one. The exclusivity bars the “”free market”” from making a choice as to which platform is better. And the ceo blatantly said that he did not care about trying to make a good store front, he could just force people into a worse system with exclusivity.
3. The EGS was against the very idea of a refund policy. Its owners were very very loud about it. As a matter of fact the ceo himself has caused a lot of the hate for the EGS though they have since given up and i think they match steam now.
4. The actual user interface and customer service are terrible. In contrast steam has been outstanding in its implementation
5. EGS did not initially allow user reviews, and wile i hear that there is some form of it now, they take a much less open approach to silencing dissent. As opposed to stream who still keeps dissent, but will give context to the scoring.

The EHS has given up on most of its open disdain for the consumer, but it apparently is going to take a lot more than a few years and free games to win over the crowd. And i personally REFUSE to have competing launchers on my system, and stream has the best good will with me by such a long shot, i don’t see how it would be remotely possible to get me to consider adding EGS.