While this is obviously an anecdotal account, my experience with #Google support has been nothing short of terrible.

I have a faulty Pixel 7 Pro, purchased less than 90 days ago. I went through all the troubleshooting steps including resetting with the online tool, issue persisted. So… thinking that I had a slam dunk, I contacted Google support.

After confirming with Google that the issue was 100% hardware related, I thought we would be good. But alas, no… they wanted more logs. So, I provided logs. The logs showed exactly what we expected (broken hardware) so again… I thought we were good.

Nope! "We can replace this if you mail to us and wait up to two weeks for a replacement.

After pushing, they suggested that they could do an advance swap if I provided a receipt for the purchase with an IMEI.

I did so. We… we should of been good now, right?

Nnnnnope.

“Sorry, this email address isn’t the one we first recognized. We know you provided a receipt and proof of identity and a blood sample and CCTV recordings of your purchasing the phone, but uh… can you use that address we know you closed like… two months ago?”

So I read the warranty and that does not appear to be a requirement. Right now, I’m awaiting their response re their warranty, because honestly it feels like their customer service (if one should even call it that) it designed to make sure that people with legitimate claims get frustrated enough to replace versus seek repair.

I hope this is just a one-off and the majority of people don’t have these experiences but… somehow, I doubt it.