reallykindasorta@slrpnk.net to

Mildly Infuriating@lemmy.worldEnglish · 9 hours ago

Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

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Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

reallykindasorta@slrpnk.net to

Mildly Infuriating@lemmy.worldEnglish · 9 hours ago

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milicent_bystandr@lemm.ee
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3 hours ago
In this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.

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