@sem staffed support is on GitHub and the support team contactable at tailscale.com/support, Reddit, fediverse and IRC and so on we check in on periodically, but they’re mostly better for low urgency discussion / design topics as they’re not staffed.
@sem ideally just bugs and feature requests there - if you have e.g. architecture questions or the like our support team are true experts in those areas and very happy to help. There’s a good amount of community feedback for that kind of thing on Reddit too, but again, true expertise from our support team!
Ah, ok that makes sense. I would like to go where the official support team is, but my questions are so basic and probably the result of misconfiguration, so I’m hoping to first search for other people who asked the same question, and if I do post a question, hopefully the next person will benefit from reading it someday. So that’s why I was disappointed that the forum closed, but I may use Reddit for that sort of thing then. I probably can’t afford official support ;) unless it’s free
@sem staffed support is on GitHub and the support team contactable at tailscale.com/support, Reddit, fediverse and IRC and so on we check in on periodically, but they’re mostly better for low urgency discussion / design topics as they’re not staffed.
Thanks, it sounds like GitHub would be the best place then to post public questions. Thanks for your answer!
@sem ideally just bugs and feature requests there - if you have e.g. architecture questions or the like our support team are true experts in those areas and very happy to help. There’s a good amount of community feedback for that kind of thing on Reddit too, but again, true expertise from our support team!
Ah, ok that makes sense. I would like to go where the official support team is, but my questions are so basic and probably the result of misconfiguration, so I’m hoping to first search for other people who asked the same question, and if I do post a question, hopefully the next person will benefit from reading it someday. So that’s why I was disappointed that the forum closed, but I may use Reddit for that sort of thing then. I probably can’t afford official support ;) unless it’s free