Bah. I had an Ego trimmer that was defective and part of it ended up melting in my hand and breaking in half. The woman at Ego customer service was surprised, said “wow, are you physically hurt at all?”

Obviously, I said “I’m fine, it’s just my ego is damaged.” She laughed so hard I’m sure she never heard it before. Man, so rare to find someone’s specific sense of humor so quickly. We had a good laugh. Then she denied my warranty claim. Jk, it got replaced.