Corporations get away with so much putting conflict resolution behind customer service hell.

I don’t blame the workers at all, I’m sure they have “unprecedented call volume” all the time which means short staffed with stressed out people trying their best.

  • peopleproblems@lemmy.world
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    8 months ago

    My employer had a policy written for this scenario and warned office workers about non- approved appliances in our cubicles. Anything to cook/heat was spelled out, several examples given. But never an electric griddle, which to me should sort of be the first thing that comes to mind

    • jaybone@lemmy.world
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      8 months ago

      Yeah it seems like this would be one of the more offensive appliances. I mean something like a coffee maker probably wouldn’t be that bad. Then there’s something like a stand mixer… I’d be interested in the range of appliances such a policy uses as examples of violations.

      • peopleproblems@lemmy.world
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        8 months ago

        From memory it was anything with an exposed heat source or high wattage- Toaster, hot plate, personal space heater, microwave, toaster oven, hair dryer, fondue fountain are what come from my memory. (At our desks mind you)

        We had at least 3 microwaves in our floors break room, a few toasters, fridges, etc. Thinking about it, it was less about disturbing others or personal injury and more about fire hazards.

        • jaybone@lemmy.world
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          8 months ago

          If it were just the heat source then I could probably get away with my stand mixer. Not sure if that qualifies as “high voltage.”

  • brygphilomena@lemmy.world
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    8 months ago

    Not gonna lie, when I worked help desk this shit wouldn’t have even raised an eyebrow. When my shift started at 5am, we didn’t give a fuck. So long as you answered the calls and helped the client, the shit you had at your desk didn’t matter.

    • chemical_cutthroat@lemmy.world
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      8 months ago

      I was gonna say the same thing. I got to tier two sprint tech support (which is just tier one with a hold time) and I was always making food in my cubicle. I didn’t eat during lunch, I just did laps around the building to work off all the shit I ate while I was on calls.

        • Flughoernchen@feddit.de
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          8 months ago

          We were allowed pens, but the paper was a special color and not allowed to leave the room. Data privacy. But as bothersome as this was, as a customer I’d be delighted to know my privacy is taken so seriously.

  • LostWon
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    8 months ago

    When I did that work, they encouraged everyone to put people on hold when looking anything up because it reset your call timer and made the numbers look better.

    • eezeebee
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      8 months ago

      I remember triple clicking hold. That is, putting them on hold for 1 second, taking them off hold for 1 second, then going on a true hold for a minute or two. It greatly lowered the hold time average and it was quick enough they couldn’t hear it happen.