Maybe they could use NPS (Network Promoter Score) style calculation? Translated to a 5-star system, it would mean taking the % of 5-star ratings, and subtracting from it the % of 3-star or below ratings.
It’s kind of harsh, but it’s more accurate than what they seem to be trying now.
But this doesn’t solve all the gaming of review scores by sellers.
Or just have three icons of angry, sad/meh, and happy. Do away with having to explain between 0 - 10 or 0 - 5 as rank with terms of satisfaction.
Regardless of rating and score calculation the same issues comes from people not understanding blanketed opinion. When you have several categories to rank or comment on then that is when you get a better gauge. Amazon just took the simplistic route.
Maybe they could use NPS (Network Promoter Score) style calculation? Translated to a 5-star system, it would mean taking the % of 5-star ratings, and subtracting from it the % of 3-star or below ratings.
It’s kind of harsh, but it’s more accurate than what they seem to be trying now.
But this doesn’t solve all the gaming of review scores by sellers.
Or just have three icons of angry, sad/meh, and happy. Do away with having to explain between 0 - 10 or 0 - 5 as rank with terms of satisfaction.
Regardless of rating and score calculation the same issues comes from people not understanding blanketed opinion. When you have several categories to rank or comment on then that is when you get a better gauge. Amazon just took the simplistic route.