Transcript

The person disappering meme. It has the caption: “Users when you call them 30 seconds after they sent in a critical ticket with no information (this will come up in the quaterly survey.”

  • corsicanguppyEnglish
    1·
    2 days ago

    My boss at the shop where we maintained AT&T Unix used to have a trick:

    1. immediately when the ticket comes in, call the reporter to verify the asset, branch, release name, to get the single most important piece of information confirmed. This was usually within 3 minutes, virginia, because before outlook e-mail was reliable and fast.
    2. the user wasn’t there. This was 10:31AM
    3. de-escalate the ‘red alert’ ticket to ‘not important’.
    4. reporter calls back
    5. “if this was important, you would have had your phone on you.”

    The bullshit filter was strong on this one.