Ride1Up is definitely the bargain bin bike, at least compared to other American-based brands.
It’s a cheap build-your-own kit that comes disassembled and with a good manual.
I got mine because I love DIY stuff, especially when it saves money. I know the bike better from working on it, and I’ve had a lot of fun tinkering.
And hey, it’s holding up better than the even-cheaper e-bike that my neighbor ordered from China.
That said, this “warranty on defects” doesn’t include shipping damage, as my bike’s box arrived dented and the front wheel slightly warped. I ended up needing to buy a new wheel for $80. They did replace the gear shifter that arrived broken.
6000 km in and the rest of the bike has held up very well! I’ve only had to replace brakes and chains from normal usage in the ice and salt of winter commuting.
The warranty and the shipping are my only complaints, but then again I know I chose the cheapest option that had the features I needed.
I’m glad it’s been running well for you! My perspective is “what would convince consumers to ditch their car?”, and also, “how can we avoid disposable bikes?”
So in that vein, I think that warranty needs to be stronger across the board.
And of course as I’m biking home after saying that I pop a tire, lol.
I’ll also note for completeness that the warped front wheel was mostly rideable, if a bit rough, until I got my brakes done at a shop at 1500 miles. The rotor made a lot of noise with the new pads and rapidly exacerbated the wobbliness of the wheel. The guy said he sanded down the rotor, which may have contributed to the rapid deterioration. From then on I committed to working on my bike myself. With the new wheel I’ve gotten up to 6000km with no wobbliness.
1 year is pathetic.
Just to compare:
At a minimum, there should be 2 years covering the electronics, and frame warranties should be at least 5 years.
1 year on everything is bad. Really bad. Shows no confidence in their own product.
I’m not terribly surprised, they have proprietary spokes. I’d never buy one.
Ride1Up is definitely the bargain bin bike, at least compared to other American-based brands.
It’s a cheap build-your-own kit that comes disassembled and with a good manual.
I got mine because I love DIY stuff, especially when it saves money. I know the bike better from working on it, and I’ve had a lot of fun tinkering.
And hey, it’s holding up better than the even-cheaper e-bike that my neighbor ordered from China.
That said, this “warranty on defects” doesn’t include shipping damage, as my bike’s box arrived dented and the front wheel slightly warped. I ended up needing to buy a new wheel for $80. They did replace the gear shifter that arrived broken.
6000 km in and the rest of the bike has held up very well! I’ve only had to replace brakes and chains from normal usage in the ice and salt of winter commuting.
The warranty and the shipping are my only complaints, but then again I know I chose the cheapest option that had the features I needed.
I’m glad it’s been running well for you! My perspective is “what would convince consumers to ditch their car?”, and also, “how can we avoid disposable bikes?”
So in that vein, I think that warranty needs to be stronger across the board.
I agree!
And of course as I’m biking home after saying that I pop a tire, lol.
I’ll also note for completeness that the warped front wheel was mostly rideable, if a bit rough, until I got my brakes done at a shop at 1500 miles. The rotor made a lot of noise with the new pads and rapidly exacerbated the wobbliness of the wheel. The guy said he sanded down the rotor, which may have contributed to the rapid deterioration. From then on I committed to working on my bike myself. With the new wheel I’ve gotten up to 6000km with no wobbliness.