Yes, yes, who needs speeds this fast, but it was cheaper than my 1Gbps plan before this.

Anyway, we switched for 3 weeks and it’s been down twice for us now (both on weekends). It’s like I’m beta testing their new backbone or something – any other early adopters want to share their experience?

2023-07-19 Edit: since posting this it went down 3 more times. The TELUS on-hold music is starting to give me PTSD. There was something wrong with their backend where my network access hub kept getting un-registered (and my account getting unregistered), multiple times, but it’s been okay for 24 hours now (knock on wood).

A tech came by monday morning to look at it, and all they did was call their backend team, but he gave me specific instructions to give the frontline support, which was useful, but still frustrating.

I’m at I think about a 50% rate on “if we get disconnected, we’ll call you back”.

  • CanadianCorhen
    5·
    1 year ago

    3gbps seems insane, considering even a decent eathernet connection is limited to gigabit!

    Only have gigabit at my place, but found that rock solid.

    • kelvieOP
      4·
      1 year ago

      We’ve had 1gb for a few years, and yeah it’s been rock solid. I was thinking of hosting my own lemmy instance at home, but with this uptime that might not be feasible.

      • Anony Moose
        2·
        1 year ago

        I very much doubt that their backbone couldn’t handle it. It’s probably something they need to fix in your building, or their local switch or something. Might be worth constantly complaining so that they can locate and fix the issues?

        • kelvieOP
          3·
          1 year ago

          Just got off the phone with them and of course they claimed it won’t happen again, but we’ll see!

          Update: it’s down again. They made me factory reset the modem/router so I have to re-enter my settings and now I have to wait until Monday without internet.

      • SlovenianSocket
        11·
        1 year ago

        I’m sure you’re already aware, but Telus blocks port 80 & 443 so if you want to host an instance at home you’ll want to rent a cheap VPS to proxy your traffic through