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Well it doesn’t have to be a formal contract… but I was thinking there would be like a website with a selection you could pick from, print out, sign and done. And the main reason was to make getting out of a bad relationship clear easy, and most likely no courts involved since everything was already spelled out. Open sourced contracts would in theory be well vetted to be fair.
Okay then the users aren’t subscribers, thier boss or the boss above that are. And that person doesn’t really care how hard it is to use. They care about the presentation they gave to other leadership about all the great features the software has. And if they drop it now, they look like a fool, so deal with it.