Someone on FB said it went from docsis3.1 to 3.0. the down light is supposed to be blue. Randomly moving the modem a certain way I can get it blue but only a few seconds. It’s also making my speeds almost dial up speeds. Is there a way to fix it?
Someone on FB said it went from docsis3.1 to 3.0. the down light is supposed to be blue. Randomly moving the modem a certain way I can get it blue but only a few seconds. It’s also making my speeds almost dial up speeds. Is there a way to fix it?
I just did and saw the software update failed and a bunch of event types that I have no clue what they mean.
Do a factory reset in their.
I guess that is by pressing that small reset button? If so I already did that twice. If it isna software update issue, it fails either way
I meant inside the modems software.
Ok so how would I do that then?
https://arris.my.salesforce-sites.com/consumers/ConsumerProductDetail?p=a0ha000000TnNQCAA3&c=SURFboard Modems&pageIdentifier=docs
Chapter 4. User guide.
Web manager
No where in there is there a reset. I’ve looked but anyway I have a tech coming to look at it on Saturday. Hopefully he can fix it or at the very least if he has modems on hand go back to renting
https://arris.my.salesforce.com/sfc/p/#30000000kUAL/a/4Q000000VRnA/UFv5KjLHq7szaB8VWFSpBy4usAMAdd1.RUvqKsruIps
Page 15?
That don’t work for you?
Yeah using the web manager doesn’t have anything for a reset
Try going to the manufacturers support website and downloading its newest firmware onto a computer and manually updating it. Id download it from my phones internet but you could use someone else’s network.