I am looking for some ideas of internal messaging among staff at my veterinary hospital. Right now, we use the messaging feature in our cloud based electronic medical record system. However, the company keeps making shitty updates that makes the messaging feature frustrating to use anymore.

What I really need is for staff to be able to send messages to the doctor when an owner calls and/or when someone calls to get a medication refill authorization. I also need to be able to send messages back to staff if they need to relay a message to an owner or do a certain task. It would be nice to be able to have each individual user have their own user name, but also be able to categorize them (i.e. technicians, doctors, receptionists). I would like it to where all staff can see all the messages just in case someone is not there and the message needs to be answered by someone else. Any ideas on something that could fit this use case?

Thanks!

  • yoganerdYVR@alien.topBEnglish
    1·
    10 months ago

    We use signal and have a few groups for each category of staff. Super simple, and secure.

  • Chinstrap@lemmy.mlEnglish
    1·
    10 months ago

    nextcloud is really great. you can store files or even video call them in addition to messaging. You can create roles message groups etc

  • Godort@lemm.eeEnglish
    1·
    10 months ago

    I’m not aware of a self-hosted option, but Slack is pretty great as an office IM tool.

    Email could also fit this case if you configure it the right way

  • unmagical@lemmy.mlEnglish
    1·
    10 months ago

    You could probably use rocketchat. It does allow DMs, but there are also rooms you can add everyone to for increased visibility.

  • 399ddf95@alien.topBEnglish
    1·
    10 months ago

    I used a $0 tier Slack workspace for this in a small business, it worked OK. The Slack clients are enormous in memory.

  • piano1029@alien.topBEnglish
    1·
    10 months ago

    IRC, it’s ancient which may sound bad but it means that most implementations have grown mature and won’t cause issues.

  • albtechno@alien.topBEnglish
    1·
    10 months ago

    u can use Virola Messenger self hosted and also public its great supports audio calling screen sharing/remote, file send, groups and all. Just started using it for my company with around 40 pcs and no problem its simple its great recommend it.

  • FuriousRageSE@alien.topBEnglish
    11·
    10 months ago

    No idea of anything already made, but this doesnt sound “way too hard” to code one self if you know how to program.