I have only used Plex very briefly before I moved to try Emby then Jellyfin. Granted I am not a heavy user of a media server - basically no one else in my household uses it, and I don’t have a lot of content, but I do use sonarr / radarr with it.
The moment Plex put me off was when I realized a Plex Pass was needed to add transcoding capability. What are some of the reasons people like Plex better than Jellyfin, other than those who have been using Plex forever and are just too lazy to explore other options?
We started with Plex because the Jellyfin desktop client did not play nice with the remote that I have. I switched to Jellyfin when I set up an Android TV client, and I chose Jellyfin because of the immediate access to hardware transcoding and use on mobile devices.
But honestly, I prefer Plex’s UI (though sometimes it stutters), on the spot downloading of subtitles, and subtitle offset features. But as I start to update our library with more 4k titles, hardware transcoding is clutch.