In a workplace you’re trading your labour, skills, and time for money. Think of it more like a convenience store, do you get to vote for the guy behind the counter, do you get to vote for the prices of the products? How would a convenience store be able to function if the customers could vote on these things?
Isn’t that supply and demand? If something doesn’t sell enough, it stops being on the shelf. You vote with your purchases.
Some places even give out surveys where you would rate the person who helped you. Some places take those surveys seriously and if you get bad ratings, they fire you.
yeah I use to work at a place that had “CSAT” I don’t remember what it stands for but a lot of companies use it and some use it more than others.
Basically it’s the same but usually those surveys provide open ended comments where the customers can rip you a new one if they feel like they didn’t get what they wanted. You could be telling a customer no based on policy, and then a manage will see the bad review and use that to give you a talking to about work improvement.
Isn’t that supply and demand? If something doesn’t sell enough, it stops being on the shelf. You vote with your purchases.
Some places even give out surveys where you would rate the person who helped you. Some places take those surveys seriously and if you get bad ratings, they fire you.
Which is why I only give five star rating for my rideshare driver.
yeah I use to work at a place that had “CSAT” I don’t remember what it stands for but a lot of companies use it and some use it more than others.
Basically it’s the same but usually those surveys provide open ended comments where the customers can rip you a new one if they feel like they didn’t get what they wanted. You could be telling a customer no based on policy, and then a manage will see the bad review and use that to give you a talking to about work improvement.
It’s so incredibly backwards.
Sucks dude