So I struggled to delete a free Apple TV+ account for a day now (tried different browsers etc) and decided to search if anyone else has had the same problem. Turns out this issue is at least a year old, is known by apple and the Apple support suggests to find someone else with an Apple device to help you out.

Just wow. This can’t be legal by EU law.

  • sevanEnglish
    931·
    2 days ago

    I tried to sign up for an Apple TV free trial without an Apple device. It let me create the account, but then I had to “activate” the account, and I couldn’t do it on any of my devices (android, windows, the TV that gave me the free trial). I talked to tier 1 and tier 2 support, they couldn’t get it working either.

    Then it gets even more ridiculous. The tier 2 agent asks me to upload screenshots of the errors I was getting for the tier 3 (?) engineers to review. Oh, I need an active Apple account to upload anything. I emailed the images and their email system stripped the attachments from the email. Tier 3 closed the ticket and banned my account. I talked to Tier 2 again and all they could do was put in a ticket to request I be unbanned…it was denied.

    Finally, I gave up and asked them to delete my account. They said my account can only be deleted if I log in and use the delete account function. I pointed out how that was not possible and they said there was no other option. The whole situation reinforced my plan to never buy an Apple product.