Mount Sinai and other elite hospitals are pouring millions of dollars into chatbots and AI tools, as doctors and nurses worry the technology will upend their jobs.
Hospital bosses love AI. Doctors and nurses are worried.::undefined
AI in healthcare could have innumerable benefits, if it was primarily viewed as a means to improve quality. But we all know that it will be seen as a cost cutting tool first and foremost. The consequences are pretty predictable.
I know I should expect “the Luddite” to be shitty and wrong but this is next-level shitty and wrong:
When I call Home Depot because my new washing machine broke, they do not want to help me, because that costs them money. It creates complexity for them, so they put a computer in front of those of us calling to complain about our broken washing machines, putting us through that bad user experience of being simplified
Not helping you costs them money. They’re already paying for the call center, they already have you as a customer, and your experience directly benefits their brand.
Online dating apps like Tinder make their money by users using their app, through subscriptions or other in-app purchases. This incentivizes Tinder to keep you on the app, meaning they are incentivized to sabotage your search for the perfect partner, after which most people will presumably leave Tinder. This is why dating apps are like a game that presents you with as many options as fast as possible. This is not how people actually interact, or how you get to know a potential romantic partner.
This is similarly nonsensical in that A) tinder has competition so they are incentivized to provide you a good experience or they lose market share and B) once you match with someone you then interact like humans always have.
“Any time something doesn’t work it’s because capitalism” is not a real philosophy.
AI in healthcare could have innumerable benefits, if it was primarily viewed as a means to improve quality. But we all know that it will be seen as a cost cutting tool first and foremost. The consequences are pretty predictable.
Exactly this, and it’s because capitalism uses computers backwards.
Really good article, thanks for sharing
I know I should expect “the Luddite” to be shitty and wrong but this is next-level shitty and wrong:
Not helping you costs them money. They’re already paying for the call center, they already have you as a customer, and your experience directly benefits their brand.
This is similarly nonsensical in that A) tinder has competition so they are incentivized to provide you a good experience or they lose market share and B) once you match with someone you then interact like humans always have.
“Any time something doesn’t work it’s because capitalism” is not a real philosophy.