Like, you order on, say, Wednesday, and it says the fastest available time is Saturday, then you pull up the page on Thursday, and it says theres a same-day option for later in the day, and even the free option is now Friday (instead of Saturday). And the funny thing is, you can’t even cancel the earlier order, that now has a later delivery time. Wtf is this? Bezos trolling?

(This isn’t a “lets trash amazon” post, I just can’t understand why companies do this weird shit, I always thought order earlier = arrive faster, this is just… weird)

  • partial_accumen@lemmy.world
    link
    fedilink
    English
    arrow-up
    102
    ·
    4 days ago

    I just can’t understand why companies do this weird shit, I always thought order earlier = arrive faster, this is just… weird)

    My guess is you’re seeing a tiny view of a global logistics company at work. There are warehouses all over the place and there is large overlap with the inventory in each. Lets say you’re ordering a hot pink Kindle ebook reader. If you were able to see from the Amazon side, you’d see this item represented in dozens of warehouses all over the world. There is possibly one sitting on the shelf in the warehouse right down the street from you, which would ship it to you the fastest. However, that warehouse also contains other inventory that is in high demand and that other inventory is NOT in other warehouses. So the Amazon algorithms don’t want to direct fulfillment of your order from this close warehouse to you because its getting crushed right now.

    Instead it finds the hot pink Kindle in a slow warehouse much farther away from you and your order is fulfilled from there (your first order with the long shipping time). Later, the close warehouse runs out of the high-demand inventory that was keeping it busy. You make second order for the hot pink Kindle and the algorithm now optimizes for cheapest/fastest delivery, which is the warehouse down the street from you (your second order).

    Welcome to global logistics.

      • fmstrat@lemmy.nowsci.com
        link
        fedilink
        English
        arrow-up
        6
        ·
        4 days ago

        It can also be different seller stock. If the seller isn’t amazon, their inventory could have arrived at a different warehouse after your order.

        If it’s amazon specific, it could also be the close warehouse had no stock at order time, so yours is coming from farther away, but then stock arrived at the local warehouse (I.E. just timing not demand).

    • TheFunkyMonk@lemmy.world
      link
      fedilink
      English
      arrow-up
      5
      ·
      4 days ago

      I heard a while back that they also will try to move some inventory around warehouses based on algorithmic predictions of people’s upcoming orders/things left in carts so it can get there faster when they do order. Never fact checked it, but made plenty sense to me.

    • Ebby@lemmy.ssba.com
      link
      fedilink
      English
      arrow-up
      2
      ·
      edit-2
      4 days ago

      Bummer. I purchased something Dec 13th with a delivery window of the 24th through Jan 3rd. Meh, it’ll be late, but no biggie.

      It sat somewhere for weeks and didn’t even enter the tracking system until it was picked up this morning and now supposed to arrive within 24 hours.

      It definitely feels like shenanigans happened, but I couldn’t figure out why.