I was in town to set up a new banking account but wanted to check the deals on my existing ones first. I would have used my phone for this but I have recently got a new phone and would need to join a public WiFi to reinstall my previous apps (if it was possible to do this over my unlimited 5G connection, the way to do this wasn’t apparent). I attempted to join the library’s public WiFi but needed to supply my membership number which I had not brought with me. No problem I thought as I happened to have my passport and I could surely show this to the customer service desk to prove who I was. The person there was helpful, but said I would need to also show proof of address in order to release my membership number. They suggested I access one of my banking apps on my phone which would show my home address on a statement. But getting my banking apps working was the very reason I needed to join the WiFi in the first place! I asked why proving my address was relevant to getting my membership number when I had already proven who I was, and they admitted they didn’t know. We both mused at how things like this highlighted the futility of life. I returned home having not accomplished any of the things I set out to do.

  • Golfnbrew@lemmy.world
    link
    fedilink
    English
    arrow-up
    16
    ·
    7 days ago

    Sorry for your futile day. Seems your phones data, 4G or 5G, should have enabled your needs…

    • neoinvin@lemm.ee
      link
      fedilink
      arrow-up
      8
      ·
      7 days ago

      it’s possible they have downloading apps over a cellular connection turned off, though if you initiate the download, there should be a way to force it. you can also always access the actual bank website via a browser.