I did not find it to be genuine at all but here are my highlights:

1. There was no acknowledgement of having interest rates higher than a payday loan and justify it indirectly with the “customer survey says!”
2. Shifting blame about swapping lower spec equipment to hardware availability is bullshit.
3. No addressing of the various shady contract wording with the whole cancel anytime.
4. Man that line of “maybe your want to be a streamer”, that was no worse that telling kids “you can be the next fortnite champion!”
5. Bottom line, no actual apology to gamers for ripping them off worse than the mafia and offering refunds.

To me it comes off as “I’m sorry we got exposed” rather than being actually sorry for ripping impressionable and desperate gamers off.

Alternative, just like gamers Nexus said, contact a loan shark is a better alternative.

Realistically, any other boutique seller offering financing would be infinitely better.