After some hopeless button mashing this weekend, I think I’ve accessed some undocumented/unapparent features that I can’t factory reset myself out of. And the behavior is following the PackTalk Bold. I’ve paired it to an iphone, iPad, and windows PC. In all cases, media controls work (device plays and pauses). I can even trigger Siri with the cardo command, and then I can interact with Siri and hear Siri’s responses. But if I try to play music I hear nothing - not just quiet but no audio. Same with radio.

I have a couple of theories, but nothing helpful. Could be trying to broadcast to some nonexistent group - but I still don’t know why it’s not playing locally. Or maybe it’s something to do with the A2DP profile specifically? This unit has played music audio before.

What works:

• voice commands (“hey cardo, foo”, “hey siri”)
• media control (start/pause, next/previous track, etc)
• phone calls

What doesn’t work:

• cardo isn’t talking back (no voice responses, just beeps) - I thought I figured out how to toggle this but can’t find it now.
• music doesn’t play over the speakers, even though beeps and phone audio like phone calls and Siri interactions do

What I’ve tried:

• all the resets that I can find in the manual (phone pairing, Bluetooth pairing/grouping, dmc pairing/grouping)
• factory reset
• paired with iPhone, iPad, and windows pc
• reflashed latest firmware with cardo update on pc

Anyone have some magic answers?

Update: Had a brief exchange with support and they’re having me ship it back and sending a replacement. They have a 2 year hardware warranty standard which is awesome. I’m convinced it’s some undocumented feature to change the voice responses to chirps, which seems nice. But not having music is not nice.