So I went to check in online, and it asked me to check some boxes for what luggage I wanted to bring on board. I did, and it told me that to carry on both a backpack and a roller bag it’ll be $45, or $65 if I try to play games and they have to check stuff at the gate.
I said fuck that, and unchecked some boxes. It said I couldn’t check in without putting a credit card on file, that they would charge if there were any issues and they wound up needing to charge me for my luggage. It wouldn’t let me continue without putting a credit card on file and checking a box that said they could charge me for my luggage, if they felt it was excessive.
I said fuck that and decided to check in at the airport. I threw all my stuff in a backpack to remove any wiggle room, and the kiosk said the same thing. I talked to one of the people, and she said it’s a new policy. I pointed out that I paid for my ticket, she could see I had only a backpack, and I wanted to get in the airplane. She told me to go talk to the guy at the end.
I talked to the guy at the end, politely, and eventually he printed a boarding pass for me. But you should know they’re up to some bullshit.
You used to be able to carry on one reasonable size bag, and they didn’t stress about it because the total load of luggage / purses / backpacks and so on was fine. You could do what you wanted and they’d fly you where you were going.
Then some genius realized they could charge people $40 for checked bags, so everyone started carrying everything on, so it became a problem and they had to start checking everything at the gate for everyone who didn’t feel like paying the $40 extra for no reason fee, which was the majority of people.
This is just the natural end point of that evolution, where they initiate open hostility to the customer and try to force you into paying $45 more than the ticket price and actively fuck with you to try to bully you into submitting to it.
It’s partially the fault of everyone who just goes on Kayak and hits whatever is the cheapest option. That’s what I do, anyway. Or did, until this week, when I learned my lesson about it.
I guess that’s true. When you go through the website they have many warnings when you select basic economy about the carry on not being included, I have to basically budget +$60 each time I’m looking for flights because they always show the basic economy first
Sorry you unknowingly took a stress bullet for the team! However I really appreciate the heads up.