It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.
JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.
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Wut
Mine can do this, but it’s a 2012 Mazda 3 with a custom radio (Pioneer AVH-2330NEX that I installed myself in 2018) and an adapter to make the steering wheel controls work.
Uconnect on stelantis vehicles is the worst software suite I’ve ever had the pleasure of connecting my phone to
The latest gen of mazdas can do this out of the box too.
I wish Mazda made an electric version of the Mazda 3.
I want an electric car because it’s way more convenient to charge at home, especially since I’ve got solar panels that produce more electricity than I need day-to-day so charging would effectively be free.