an AI resume screener had been trained on CVs of employees already at the firm, giving people extra marks if they listed “baseball” or “basketball” – hobbies that were linked to more successful staff, often men. Those who mentioned “softball” – typically women – were downgraded.
Marginalised groups often “fall through the cracks, because they have different hobbies, they went to different schools”
Yeah absolutely.
The best sales will actually understand their product in depth and will be able to educate their customer on it, though. They also won’t waste their time with unrealistic expectations.
In the area I’m in (software engineering) were there is no product to sell and it’s all tailor made to fit or heavilly adapted solutions, the closest to what you describe are called “consultants” who have a technical background.
My experience with pure sales people trying to manage a project was always pretty bad, maybe because custom software is just too open ended and unique, so lacks the kind of references and past usage history that a good salesperson can use as guidance.