I’m not sure this is the right place to ask, but I’ve been struggling with this for a while and would love any suggestions or info.
I live in the US, but I’ve had an account with Amazon Japan for years. The last few times I’ve tried to use it I have been unable to login.
I follow the same sequence every time. The site recognizes my login, but tells me I need to change my password and send me one-time code by email. When I enter that it tells me there is a problem with my account and I need to solve a puzzle. When I enter my solution to the puzzle I get a message that there was a problem connecting to the verification server.
I have been through this at least a dozen times over three sessions and a period of several months. The sequence is the same every time.
I have also tried to create a new account, but that also asks me to solve the puzzle and I run into the same error.
I would like to contact Amazon Japan about this, but you have to log in to contact their support.
Has anyone been able to use Amazon Japan from the US recently? Does anyone have suggestions for how to fix this or what might be causing it? Are the any other ways to contact Amazon Japan?
I would be grateful for any help.
Hmm. I just checked and have no problems logging into amazon.co.jp from the US. I’m still presented with their international shipping options and currency conversion too… so I think you may have something going on with your browser.
Try the usual things like cleaning the cache or even a different browser.
I had tried clearing the cache, but a different browser is a good suggestion. I had been using Firefox. I tried Chrome and was able to complete the puzzle section. Unfortunately, after that I got the message “we have detected unusual activity on your account” followed by another endless cycle of one-time-passwords and puzzle solving.
Thanks for the help! It gave me some other things to try and it definitely helps to know that it is still working for you.