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- cross-posted to:
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Online travel agent allows customers to filter out Boeing 737 Max planes::Kayak customers can exclude Max 9 aircraft after cabin panel blowout on Alaska Airlines flight
Too bad if you’re already booked and the airline company changes the plane on you…
Genuine question. Could somebody legally demand a refund at that point the flight was different than sold as?
No. The “Contract of Carriage” that airlines create between you and them when you buy a ticket explicitly disclaims any liability for stuff like that. Delta’s for domestic flights has, under “Rule 2”, the following:
Every airline has basically the same contract. They can do whatever the fuck they want as long as they get you from A to B. They don’t even have to use a plane, or get you there on time.
Wouldn’t the lawsuit be against Kayak for false advertisement or something?
If people start choosing their flights based on aircraft type, it seems like the airline could just list all flights as the “good” aircraft and then automatically change it to the “bad” aircraft close to the departure date.
My guess is most airlines have clauses in their terms and conditions that allow them to change the aircraft type without prior notice. Pretty sure their lawyers would argue that this is considered a management right for operational reasons.
But I’m no expert 🙃