I’m imagining a situation where the caller does not want it to be known that they have called emergency. Hostage situations, domestic violence, home intrusions… Last thing you want when you’re hiding in a dark cupboard from an armed stalker is your phone to start blasting at full volume and flashing lights because a well intentioned operator wanted to see through the camera.
That’s the sort of discretion we already have to use though, we have no control over what volume their ringtone may be at when we call back now, we don’t call text to 911 callers unless they confirm it’s safe for them to talk, etc.
I’m imagining a situation where the caller does not want it to be known that they have called emergency. Hostage situations, domestic violence, home intrusions… Last thing you want when you’re hiding in a dark cupboard from an armed stalker is your phone to start blasting at full volume and flashing lights because a well intentioned operator wanted to see through the camera.
That’s the sort of discretion we already have to use though, we have no control over what volume their ringtone may be at when we call back now, we don’t call text to 911 callers unless they confirm it’s safe for them to talk, etc.