I noticed my X20 Seagate from Newegg was missing 7 months from it’s warranty when registered on the Seagate website. This is a common issue, and Seagate usually corrects the warranty expiration date without issue.

However, after supplying the info on this new Exos X20 “Shipped and sold by Newegg”,Seagate support informed me that my drive is OEM and doesn’t have a Seagate warranty.

I’m already 18+ hours into a full parity sync on this drive - but definitley am concerned about having no warranty on what is supposed to be a brand new HDD.

What would you do in this situation?

  • sittingmongoose@alien.topBEnglish
    1·
    11 months ago

    So I bought 3 drives from that sale too. Mine have 4 year warranties and are missing a year. Newegg told me to talk to seagate and provide proof of purchase to get the date extended. I was going to do that today.

    Another person reached out to me on here and is in the same situation…

    I guess I’ll update after I speak to seagate.

    • northernlakesnail@alien.topBEnglish
      1·
      11 months ago

      I purchased one drive and had pretty much the same experience. Newegg did a decent job packaging it, but it was a bare drive in a sealed anti-static bag. The warranty was one year short, but after chatting with Seagate and providing a screen shot of my invoice, they updated my warranty to the full 5 years and it was visible on the warranty checker right away.